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Mars Electronics

Repaired when issues arise

Smartphone & Communication Device Repair

Dead phones, boot loops and constant restarts are jobs we handle regularly. Each phone is diagnosed first, and we explain the fault and estimated cost before starting. After the repair, the phone is re-tested and returned with a one-month warranty.

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Common symptoms

Issues we regularly handle

  • Completely dead

    Have it checked soon

    Charge it for 30 minutes with a different charger and cable, then hold the power button longer. If it stays dead, bring it in with its charger.

  • Boot loop or random restarts

    Have it checked soon

    If the phone still starts briefly, back up what you can. Avoid flashing it yourself, as it can wipe data or make things worse.

  • Water damage

    Stop using it, bring it in now

    Turn the phone off, don't charge it and don't use a hair dryer on it. Bring it in quickly, as corrosion keeps spreading.

  • Swollen battery

    Stop using it, bring it in now

    Stop using it and don't charge it. Don't press on the body or open the case yourself, and bring it in as soon as you can.

  • Not charging

    Can be scheduled

    Try another cable and charger, and check whether the port is blocked by lint. Don't dig into the port with anything metal.

  • Sensor or signal issues

    Can be scheduled

    Restart the phone and toggle airplane mode on and off. Note when the problem shows up so diagnosis is quicker.

This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.

What we check

Inspection before repair

  1. 01Power circuitry and charging IC
  2. 02Battery condition
  3. 03Mainboard and signs of corrosion
  4. 04Port, buttons and connectors
  5. 05Sensors, signal, camera and audio

Care tips

  • Turn on automatic backup for photos and contacts so your data survives a sudden failure.
  • Avoid long gaming sessions while the phone is charging.
  • Use a cable and charger in good condition, not frayed or loose ones.
Related articlePhone Completely Dead? What to Try First and What to Avoid

How it works

Six steps, no surprise charges.

  1. 01

    Get in touch

    Submit a service request or message us on WhatsApp describing the device and the issue.

  2. 02

    Drop off, pickup or visit

    Bring the device to our workshop, use pickup and delivery, or book a technician visit within Depok.

  3. 03

    Inspection

    The device is inspected and diagnosed to find the source of the problem.

  4. 04

    Estimate & approval

    We explain the fault and the estimated cost. Work starts once you approve.

  5. 05

    Repair & testing

    The device is repaired and re-tested to confirm it works properly.

  6. 06

    Handover & warranty

    Your device is returned with a one-month service warranty.

Q&A

Smartphone & Communication Device Repair

Pricing or repair estimates are provided after the device has been inspected or diagnosed.

Will I lose the data on my phone?
Not every repair wipes data, but some faults do carry that risk. If yours does, we will tell you before any work starts.
Which brands do you work on?
We work on a wide range of Android brands. Send us the make and model on WhatsApp and we'll confirm whether we can take it on.
Can I send my phone from out of town?
Please contact us on WhatsApp before sending anything, so we can agree on packaging and shipping arrangements.

Services

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Mars Electronics · Cilodong, Depok

Your device deserves a second chance.

Tell us what's wrong and we'll take a look.

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