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Mars Electronics

Scheduled service available

Air Conditioner Service

For air conditioners we offer cleaning, scheduled servicing, condition checks and repairs whenever a fault is found. Schedules and unit numbers can be arranged for homes and offices alike. Every repair comes with an estimate up front and a one-month warranty.

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Common symptoms

Issues we regularly handle

  • Not cooling enough

    Can be scheduled

    Clean the indoor unit's air filter as the manual describes and keep doors and windows closed. If it still won't cool, book an inspection.

  • Water dripping indoors

    Have it checked soon

    Turn the AC off and move any electronics underneath it. It usually means a blocked drain line and the unit needs cleaning.

  • Unpleasant smell

    Can be scheduled

    A musty smell usually comes from dirt and mould inside the unit. Book an AC cleaning.

  • Noisy operation

    Have it checked soon

    Note whether the noise comes from the indoor or outdoor unit and tell us when you get in touch. Stop using it if the noise gets louder.

  • Won't turn on

    Have it checked soon

    Replace the remote batteries and check the circuit breaker. Don't open the AC's electrical panel yourself.

  • Burning smell or breaker tripping

    Stop using it, bring it in now

    Switch the AC off at the breaker and don't turn it back on until a technician has checked it.

This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.

What we check

Inspection before repair

  1. 01Filter, evaporator and indoor unit cleanliness
  2. 02Condensate drain line
  3. 03Compressor and outdoor unit performance
  4. 04Wiring, electrical connections and control module
  5. 05Outlet air temperature and operating pressure

Care tips

  • Clean the air filter regularly as the unit's manual recommends.
  • Keep the outdoor unit clear of clutter so air can flow freely.
  • Schedule regular cleaning, especially for units running almost every day.
Related articleSigns Your Air Conditioner Needs Cleaning, and How Often to Service It

How it works

Six steps, no surprise charges.

  1. 01

    Get in touch

    Submit a service request or message us on WhatsApp describing the device and the issue.

  2. 02

    Drop off, pickup or visit

    Bring the device to our workshop, use pickup and delivery, or book a technician visit within Depok.

  3. 03

    Inspection

    The device is inspected and diagnosed to find the source of the problem.

  4. 04

    Estimate & approval

    We explain the fault and the estimated cost. Work starts once you approve.

  5. 05

    Repair & testing

    The device is repaired and re-tested to confirm it works properly.

  6. 06

    Handover & warranty

    Your device is returned with a one-month service warranty.

Q&A

Air Conditioner Service

Pricing or repair estimates are provided after the device has been inspected or diagnosed.

How often should an AC be cleaned?
It depends on usage and the room. Units that run daily or sit in dusty rooms need cleaning more often, and we can help you set a schedule.
Can you service multiple office AC units?
Yes, let's discuss it. Tell us the number of units and the location, and we'll arrange a schedule and quotation.
Does a weak AC always need a refrigerant top-up?
Not necessarily. It could be a dirty filter, a blocked outdoor unit or something else. We inspect first before recommending anything.

Services

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Mars Electronics ยท Cilodong, Depok

Your device deserves a second chance.

Tell us what's wrong and we'll take a look.

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