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Mars Electronics

Repaired when issues arise

Laptop & Computer Repair

We repair laptops and desktop PCs with faults ranging from no power to mainboard-level damage. Every unit is diagnosed first, and we explain the fault and estimated cost before any work starts. Repairs go ahead only with your approval, and each device is re-tested before handover with a one-month warranty.

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Common symptoms

Issues we regularly handle

  • Won't power on

    Have it checked soon

    Try a different charger and wall socket, then unplug and hold the power button for about 15 seconds. If there is still no sign of life, bring it to the workshop.

  • Lines or dark screen

    Can be scheduled

    Connect it to an external monitor or TV via HDMI. If the external display looks fine, the issue is likely the panel or the display cable.

  • Slow and overheating

    Have it checked soon

    Use it on a hard, flat surface and keep the vents clear. If it shuts down from heat regularly, have it checked soon before other components are affected.

  • Not charging

    Have it checked soon

    Check the charger cable for kinks or exposed wire and try another socket. Don't force a plug that feels loose in the port.

  • Liquid spill

    Stop using it, bring it in now

    Shut it down immediately, unplug the charger and don't turn it on again even if it seems dry. Bring it in as soon as possible, as quick handling improves the odds.

  • Swollen battery

    Stop using it, bring it in now

    Stop using it and don't charge it. Don't press on or remove the battery yourself, keep it away from flammable items and bring it to the workshop.

This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.

What we check

Inspection before repair

  1. 01Power circuitry, charging port and adapter
  2. 02Mainboard condition and surrounding components
  3. 03Display panel, display cable and hinges
  4. 04Cooling system, fan and operating temperature
  5. 05Battery health and storage drive

Care tips

  • Back up important data regularly to another drive or the cloud.
  • Use a charger that matches the specifications and avoid loose sockets.
  • Avoid using a laptop on beds or cushions that block the air vents.
Related articleHow to Prepare Your Laptop Before Sending It for Repair

How it works

Six steps, no surprise charges.

  1. 01

    Get in touch

    Submit a service request or message us on WhatsApp describing the device and the issue.

  2. 02

    Drop off, pickup or visit

    Bring the device to our workshop, use pickup and delivery, or book a technician visit within Depok.

  3. 03

    Inspection

    The device is inspected and diagnosed to find the source of the problem.

  4. 04

    Estimate & approval

    We explain the fault and the estimated cost. Work starts once you approve.

  5. 05

    Repair & testing

    The device is repaired and re-tested to confirm it works properly.

  6. 06

    Handover & warranty

    Your device is returned with a one-month service warranty.

Q&A

Laptop & Computer Repair

Pricing or repair estimates are provided after the device has been inspected or diagnosed.

Is my data safe during the repair?
We treat the data on your device as yours and only access what the diagnosis requires. We still recommend backing up before handing it over whenever possible.
How long does a laptop repair take?
It depends on the fault and parts availability. We give you a time estimate together with the diagnosis.
Do you handle custom-built PCs?
Yes. Bring the system unit, plus the monitor or other peripherals if they are part of the problem, so we can check everything together.

Services

Other services

Mars Electronics · Cilodong, Depok

Your device deserves a second chance.

Tell us what's wrong and we'll take a look.

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