Skip to content
Mars Electronics

Repaired when issues arise

General Electronics Repair

Not every device appears in our service list, but that doesn't mean we can't help. Tell us about the device and the problem on WhatsApp or via the form, and we'll check whether we can take it on. If so, the process is the same: diagnosis first, an approved estimate, then repair with a one-month warranty.

WhatsApp Us

Common symptoms

Issues we regularly handle

  • Won't power on

    Have it checked soon

    Check the socket, adapter or batteries first. If it's still dead, send us a photo of the device and its make on WhatsApp.

  • Not working properly

    Can be scheduled

    Note the symptoms and when they started. It helps us judge whether we can handle the device.

  • Liquid exposure

    Stop using it, bring it in now

    Switch it off and unplug it, and don't turn it on again until it has been checked.

  • Burning smell or sparks

    Stop using it, bring it in now

    Stop using it and unplug it straight away, keeping it clear of anything flammable.

This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.

What we check

Inspection before repair

  1. 01Identifying the device type and model
  2. 02Power and electrical path
  3. 03Main components related to the fault
  4. 04Parts availability
  5. 05Whether the repair is worthwhile

Care tips

  • Keep the manuals and receipts for your electronics.
  • Use an adapter that matches the device's specifications.
  • Stop using a device as soon as it shows odd signs like a burning smell or excessive heat.

How it works

Six steps, no surprise charges.

  1. 01

    Get in touch

    Submit a service request or message us on WhatsApp describing the device and the issue.

  2. 02

    Drop off, pickup or visit

    Bring the device to our workshop, use pickup and delivery, or book a technician visit within Depok.

  3. 03

    Inspection

    The device is inspected and diagnosed to find the source of the problem.

  4. 04

    Estimate & approval

    We explain the fault and the estimated cost. Work starts once you approve.

  5. 05

    Repair & testing

    The device is repaired and re-tested to confirm it works properly.

  6. 06

    Handover & warranty

    Your device is returned with a one-month service warranty.

Q&A

General Electronics Repair

Pricing or repair estimates are provided after the device has been inspected or diagnosed.

How do I know if you can handle my device?
Send a photo, the make, model and the problem on WhatsApp. We'll tell you whether we can take it on or need to see it in person.
What if it can't be repaired?
We'll tell you honestly and explain why, so you can decide what to do next.
Is the repair still under warranty?
Yes. Every repair we carry out has a one-month warranty for the same issue, subject to our warranty terms.

Services

Other services

Mars Electronics ยท Cilodong, Depok

Your device deserves a second chance.

Tell us what's wrong and we'll take a look.

WhatsApp Us