Laptops, phones, TVs, home appliances, AC, office devices
We repair devices that develop problems. For air conditioners, we also offer cleaning and scheduled servicing.
Services
We focus on repairs when something goes wrong. For air conditioners, we also offer cleaning and scheduled servicing.
Pricing or repair estimates are provided after the device has been inspected or diagnosed.
How it works
01
Submit a service request or message us on WhatsApp describing the device and the issue.
02
Bring the device to our workshop, use pickup and delivery, or book a technician visit within Depok.
03
The device is inspected and diagnosed to find the source of the problem.
04
We explain the fault and the estimated cost. Work starts once you approve.
05
The device is repaired and re-tested to confirm it works properly.
06
Your device is returned with a one-month service warranty.
AC service
For homes and offices we provide AC cleaning, scheduled servicing and inspections. If a fault is found, repairs proceed once the estimate is approved. Schedules and unit numbers can be discussed.
Symptom check
Choose your device and the symptom you are seeing. You'll get safe first steps and advice on whether it should come into the workshop soon.
Choose device
Choose symptom
Choose a device type first.
Choose the closest symptom.
Laptop & Computer Repair
Try a different charger and wall socket, then unplug and hold the power button for about 15 seconds. If there is still no sign of life, bring it to the workshop.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Laptop & Computer Repair
Connect it to an external monitor or TV via HDMI. If the external display looks fine, the issue is likely the panel or the display cable.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Laptop & Computer Repair
Use it on a hard, flat surface and keep the vents clear. If it shuts down from heat regularly, have it checked soon before other components are affected.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Laptop & Computer Repair
Check the charger cable for kinks or exposed wire and try another socket. Don't force a plug that feels loose in the port.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Laptop & Computer Repair
Shut it down immediately, unplug the charger and don't turn it on again even if it seems dry. Bring it in as soon as possible, as quick handling improves the odds.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Laptop & Computer Repair
Stop using it and don't charge it. Don't press on or remove the battery yourself, keep it away from flammable items and bring it to the workshop.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Smartphone & Communication Device Repair
Charge it for 30 minutes with a different charger and cable, then hold the power button longer. If it stays dead, bring it in with its charger.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Smartphone & Communication Device Repair
If the phone still starts briefly, back up what you can. Avoid flashing it yourself, as it can wipe data or make things worse.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Smartphone & Communication Device Repair
Turn the phone off, don't charge it and don't use a hair dryer on it. Bring it in quickly, as corrosion keeps spreading.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Smartphone & Communication Device Repair
Stop using it and don't charge it. Don't press on the body or open the case yourself, and bring it in as soon as you can.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Smartphone & Communication Device Repair
Try another cable and charger, and check whether the port is blocked by lint. Don't dig into the port with anything metal.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Smartphone & Communication Device Repair
Restart the phone and toggle airplane mode on and off. Note when the problem shows up so diagnosis is quicker.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
TV & Consumer Electronics Repair
Make sure the socket works by testing another appliance, and check the power cable. Don't open the TV casing, as parts inside carry high voltage.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
TV & Consumer Electronics Repair
Shine a torch close to the screen. If you can faintly see the picture, the backlight is usually the culprit. Mention this when you contact us.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
TV & Consumer Electronics Repair
Take a photo or video of the lines and send it on WhatsApp. Avoid pressing or tapping the screen.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
TV & Consumer Electronics Repair
Check the audio settings, mute and any connected devices such as a soundbar or set-top box.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
TV & Consumer Electronics Repair
Switch off and unplug it immediately, and don't turn it on again. Bring it in or contact us for an inspection.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
TV & Consumer Electronics Repair
Unplug it for a few minutes and try again. If it keeps happening, stop using it so the damage doesn't spread.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Home Electronics Repair
Test the socket with another appliance and make sure the home circuit breaker hasn't tripped. Don't take apart any electrical parts yourself.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Home Electronics Repair
Check the drum isn't overloaded and the door or lid is fully closed. If it still won't move, stop and contact us.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Home Electronics Repair
Cut the power first (switch off at the breaker if the socket is wet too) before wiping up any pooled water, then turn off the water tap. Don't use it until it has been checked.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Home Electronics Repair
Make sure it stands level and nothing is caught inside. If the noise continues, stop using it.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Home Electronics Repair
Switch off and unplug it right away, keep it away from anything flammable, then contact us.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Home Electronics Repair
Check the temperature and mode settings. If they are correct and it still doesn't work, note the symptoms for diagnosis.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Air Conditioner Service
Clean the indoor unit's air filter as the manual describes and keep doors and windows closed. If it still won't cool, book an inspection.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Air Conditioner Service
Turn the AC off and move any electronics underneath it. It usually means a blocked drain line and the unit needs cleaning.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Air Conditioner Service
A musty smell usually comes from dirt and mould inside the unit. Book an AC cleaning.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Air Conditioner Service
Note whether the noise comes from the indoor or outdoor unit and tell us when you get in touch. Stop using it if the noise gets louder.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Air Conditioner Service
Replace the remote batteries and check the circuit breaker. Don't open the AC's electrical panel yourself.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Air Conditioner Service
Switch the AC off at the breaker and don't turn it back on until a technician has checked it.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Office Electronics Repair
Check the power cable, UPS and socket. Note any beeps or indicator lights.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Office Electronics Repair
Let the projector cool down before restarting it and make sure its vents aren't blocked.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Office Electronics Repair
Try another video cable and port, or connect it to a different computer to pin down the cause.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Office Electronics Repair
Save your work and back up important data as soon as possible. Note when the problem tends to happen.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Office Electronics Repair
Switch the device off and unplug it immediately, and keep it out of use until it has been checked.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Office Electronics Repair
Make a simple list of device types, quantities and issues, then send it to us so we can plan the inspection.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
General Electronics Repair
Check the socket, adapter or batteries first. If it's still dead, send us a photo of the device and its make on WhatsApp.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
General Electronics Repair
Note the symptoms and when they started. It helps us judge whether we can handle the device.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
General Electronics Repair
Switch it off and unplug it, and don't turn it on again until it has been checked.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
General Electronics Repair
Stop using it and unplug it straight away, keeping it clear of anything flammable.
This advice is general and does not replace an inspection. Please don't open up the device's internals or electrics yourself.
Pricing
Repair costs depend heavily on the device type, model, diagnosis and extent of the damage. To avoid misleading you, we always provide pricing or an estimate after the device has been inspected.
Warranty
If the same issue returns within the warranty period, we will inspect and address it again in line with our warranty terms.
Read the warranty termsMars Electronics · Cilodong, Depok
Tell us what's wrong and we'll take a look.
